Frequently Asked Questions

If the WeStretch app isn't downloading onto your device there are two common reasons.

1. WeStretch works best on operating systems 4.4+ for Android and 11.0+ for iOS. Make sure your device is set up to date and capable of running WeStretch.

2. There is not enough available storage on your device. Try deleting old apps, photos, podcasts or videos to clear up some additional space.

If you signed into WeStretch with Google, then tried to sign in with the email linked to your account and lost access to the account, follow these steps to get back to stretching in no time.

1. Hit the "forgot password" button on the login screen.

2. Enter the email address that is connected to your Google account.

3. Open your mailbox for that email address and click on the "lost your password" email.

4. Copy the verification code from that email, return to the app and input the code in the spot asking for the verification code. Tap "submit" button.

5. Create a new password, confirm the password and hit the "reset" button. You should be able to access the app now. If not, please reach out to [email protected] for further assistance.

If you signed into WeStretch with a Facebook account linked to your email and lost access to the account, follow these steps to get back to stretching in no time.

1. Hit the "forgot password" button on the login screen.

2. Enter the email address that is connected to your Facebook account.

3. Open your mailbox for that email address and click on the "lost your password" email.

4. Copy the verification code from that email, return to the app and input the code in the spot asking for the verification code. Tap "submit" button.

5. Create a new password, confirm the password and hit the "reset" button. You should be able to access the app now. If not, please reach out to [email protected] for further assistance.

Open the WeStretch app and click on the gear icon in the bottom right. Click on "help" and then "no sound". In there you will find some troubleshooting tips to fix any sound issues.

The first course of action is to delete the app and reinstall. Don't worry, all of your information remains the same and you won't lose anything. If that doesn't work, please reach out to us at [email protected].

We're sorry to see you go! If you're using an iOS, do the following: click on the Settings menu > click on your name at the top > click on subscriptions. Under "active" you should see We Stretch. Click on that and hit "cancel subscription".

On an Android, click on the App Store > name at top right > click on "Payment & subscriptions" and pick the WeStretch subscription and hit cancel.

If you purchased a subscription through www.westretch.ca, you can log in directly on the website and manage your billing/subscriptions there.

It's really simple! When you sign up, you will be asked to pick a subscription method (monthly, quarterly or annually). You won't be charged at that point, but your 7 day free trial will be activated. You have 7 days to try the WeStretch app for free. After that, your account will be charged based on the subscription method you chose.

Close down the WeStretch app. For iPhones X and later and most androids, simply drag up from the bottom of the screen and swipe the app up to close it. Now that it's closed, reopen the app. You should now have access to all PRO features. Still having issues? Make sure the purchase went through by going to your active subscriptions.

If you're using an iOS, do the following: click on the Settings menu > click on your name at the top > click on subscriptions. Under "active" you should see WeStretch. Click on that and hit "cancel subscription".

On an Android, click on the App Store > name at top right > click on "Payment & subscriptions" If you're still having issues with not receiving all your PRO benefits, email us at [email protected]. In the email make sure to mention: (a) the email used for your WeStretch account, (b) the receipt for the purchase from the app store which should be emailed to you after the purchase, (c) the time you made this purchase, (d) your device model.

A lot of pain stems from inflammation and muscle tightness, among other things, When you stretch, you allow your blood to flow to the areas of concern, which clears out the old blood, supplies additional nutrients and oxygen to the afflicted areas, and allows the muscles to release their tension.

Our goal at WeStretch is to help you stretch every joint in every direction, covering muscles that you might have missed in your own exercise. While you might notice your pain lessened after one stretching session, the improvements will become greater the more regularly you stretch!

Here are just a few of the many benefits:

• Increased flexibility and range of motion
• Improve posture
• Prevent injury
• Improved joint health
• Release tension and stress
• Boost your energy
• Reverse signs of aging
• Reduce lower back pain
• Ease hip flexor strain
• Increase blood flow
• Decrease tension headaches
• Reduce pain
• Exercise in a simple and obtainable way
• Improve your mood

WeStretch is designed for anyone trying to regain or maintain joint health, improve flexibility, or those who simply love to stretch! Providing level-appropriate, customized routines to help you feel your best, WeStretch is here for everyone, regardless of age, physical limitations, body type, or activity level. From high level athletes and stay at home moms to office workers, those with disabilities or limited physical abilities to aging grandparents. WeStretch has a routine for you.

Using Artificial Intelligence, WeStretch is the only app that merges the science of kinesiology with the foundations of yoga and Pilates into a daily guided health and wellness stretching routine. Stretching can be boring and repetitive. Our algorithms are designed to ensure that you are constantly stretching different muscles and joints. You may notice that you only stretch one side during a routine - that was on purpose! You will stretch the opposite side in one of your next routines, but this keeps variety in each of your stretching sessions!

WeStretch was designed with the help of a physiotherapist, so you can rest assured that every pose is safe to do and will help you feel your best! 

You don't need anything! That's the beauty of the WeStretch app. You don't need any gym equipment, just a phone or tablet, a table to set it on and you're good to go. If you prefer, you can use a yoga mat for comfort.

Great news! We're happy you thought of us. You can email us directly at [email protected]

Just head over to the app store (iOS or Android) and search "WeStretch". Download and then sign up!

Unfortunately,we do not at this time but we're working on adding this platform in the near future. Stay tuned!

From sending us kudos to technical questions, we'd love to hear from you. You can contact us directly by clicking here.

If you're a current user with a profile, you can go directly to your main dashboard. Click on the middle icon at the bottom (2 men), and from there you can challenge a friend, challenge our virtual guide Ada or challenge a group.

After creating a challenge with a friend just share with them the link app generated.

Our badge system is rewarded for completing tasks and some can be earned multiple times. The current types of badges we have are one week, 15, 30, 45, 60, 88, 100, 200, 225 consecutive days; 1000 routines, Christmas Spirit and New year's Resolution. These badges are earned when you complete the badge criteria to unlock them.

If you miss a day, you will still have the opportunity to re-earn any badges you’ve previously received. Badges you’ve earned do not expire.

Your friend needs to download the app, create an account and click the link you've sent to them. After clicking the link your friend will see the challenge under the "Pending" tab on the "Challenge" screen. Your challenge will start right after the friend clicks the "Accept" button. Let the competition begin!