fbpx
Ada doing a plank with one of her legs extended up.

Frequently Asked Questions

The WeStretch app isn’t downloading.
If the WeStretch app isn't downloading onto your device there are two common reasons:
  1. WeStretch works best on operating systems 4.4+ for Android and 11.0+ for iOS. Make sure your device is up to date and capable of running WeStretch.
  2. There is not enough available storage on your device. Try deleting old apps, photos, or videos to clear up enough space.
If neither suggestions solve the issue, reach out to us at team@westretch.ca or stretch in your computer browser at app.westretch.ca/.
Lost access to sign in with your Google account?
If you signed into WeStretch with Google, but then you tried to sign in with the email linked to your account and you lost access to the account, follow these steps to get back to stretching in no time!
  1. Hit the "Forgot Password?" button on the "Login" screen.
  2. Enter the email address that is connected to your Google account.
  3. Open your mailbox for that email address and click on the "Lost your password?" email.
  4. Copy the verification code from that email, return to the app and input the code in the spot asking for the verification code. Tap the "Submit" button.
  5. Create a new password, confirm the password, and hit the "Reset" button.
You should be able to access the app now! If troubles persist, please reach out to team@westretch.ca to further troubleshoot.
Lost access to sign in with your Facebook account?
If you signed into WeStretch with a Facebook account linked to your email, and you lost access to the account, follow these steps to get back to stretching in no time!
  1. Hit the "Forgot Password?" button on the "Login" screen.
  2. Enter the email address that was connected to your Facebook account.
  3. Open your mailbox for that email address and click on the "Lost your password?" email.
  4. Copy the verification code from that email, return to the app and input the code in the spot asking for the verification code. Tap the "Submit" button.
  5. Create a new password, confirm the password, and hit the "Reset" button.
You should be able to access the app now! If troubles persist, please reach out to team@westretch.ca to further troubleshoot.
What are the points for?
There are two main types of points you can earn: personal and friend points. Personal points include:
  • Stretch time. You earn 1 point for every minute you stretch.
  • Consecutive days. You earn 1 point for every consecutive day you stretch.
  • Consecutive weeks. You earn a bonus 100 points for every 7 days you stretch in a row.
  • Active challenges. You earn 1 point per day for each unique person you are in a challenge with.
Friend points include:
  • Friend points.  You earn friend points when you are in an active challenge. Regardless of the challenge workout time, you will earn 1 point for each minute your challenger stretched. For example, if your active challenge is for 15 minutes daily, but your friend only stretched 10 minutes, you will earn 10 points. Likewise, if they stretch for 30 minutes, you will earn 30 friend points.
Help! I lost my stretching streak!
Life happens. If you wake up and realize you missed stretching yesterday (which is incredibly devestating when you're near 100 days in a row!), Ada will offer a chance to buy back your streak. It's available the moment you have 7+ consecutive days, but ONLY available for the day after you missed. E.g. Say you're at 27 days in a row and the next day you wake up to pure chaos. You forget to stretch, which will reset your streak back to 1. If you get the Missed Day Token, your tally will continue as if yesterday didn't exist, as long as you remember to stretch today. (Meaning, you'll be at day 28, NOT day 29.)
How does WeStretch help with pain?
A lot of pain stems from inflammation and muscle tightness, among other things. When you stretch, you allow your blood to flow to the areas of concern, which clears out the old blood, supplies additional nutrients and oxygen to the afflicted areas, and allows the muscles to release their tension. Our goal at WeStretch is to help you stretch every joint in every direction, covering muscles that you might have missed in your own exercise. While you might notice your pain lessened after one stretching session, the improvements will become greater the more regularly you stretch!
How to use Westretch and the PRO subscription
The download of the WeStretch app is free. The free version gives registered users daily customized routines. Upgrading to PRO as part of a subscription gives registered users all the PRO features. If you opt for a subscription, as per the 3 options ($8.49 CAD monthly, $17.99 CAD quarterly & $ 49.99 CAD yearly), you pay the fixed price for your country. (You can find this in the app directly or on the app listing.) The subscription will be renewed automatically if it is not canceled within the last 24 hours before the end of the current subscription period. Your App Store or Google Play account will be charged for each new term within 24 hours prior to the expiration of the current subscription. The current term of in-app subscriptions cannot be canceled. You can disable the automatic renewal via your App Store or Google Play account settings at any time.
What are the benefits of stretching?
Here are just a few of the many benefits of stretching:
  • Increase flexibility and range of motion
  • Improve posture
  • Prevent injury
  • Improve joint health
  • Release tension and stress
  • Boost your energy
  • Reverse signs of aging
  • Reduce lower back pain
  • Ease hip flexor strain
  • Increase blood flow
  • Decrease tension headaches
  • Reduce pain
  • Exercise in a simple and obtainable way
  • Improve your mood
Who can use WeStretch?
WeStretch is designed for anyone trying to regain or maintain joint health, improve flexibility, or those who simply love to stretch! Providing level-appropriate, customized routines to help you feel your best, WeStretch is here for everyone, regardless of age, physical limitations, body type, or activity level. From high level atheletes, to office workers with cerebral palsy, to aging grandmas: WeStretch has a routine for you!
What makes WeStretch different from other stretching apps?
WeStretch is the only app that merges the science of kinesiology and the foundations of yoga and Pilates into a daily guided health and wellness stretching routine using artificial intelligence. Since we knew how boring and repetitive many stretching routines can be, our algorithms are designed to ensure that you are constantly stretching different muscles and joints. You may notice that you only stretch one side during a routine- that was on purpose! You will stretch the opposite side in one of your next routines, but this keeps variety in each of your stretching sessions! WeStretch was designed with the help of a physiotherapist, so you can rest assured that every pose is safe to do and will help you feel your best! Want to know more about why WeStretch is the best stretching app? Click here!

The WeStretch Story

 

WeStretch started off as a simple idea in Karen’s head. She knew she wanted to get moving and stretching, but how? Yoga’s Downward Dog drove her nuts and she would be in so much pain after crossfit. Karen began thinking of a logical way to stretch, making sure every joint was stretched methodically, and WeStretch was born!

 

It has been a wild ride! From creating stretching algorithms, to trying to use green-screen modelling, to creating the base of our app in a gaming software- WeStretch has seen it all. WeStretch started off with a single stretching routine and has grown to multiple customizations and styles, and now even hosting group stretching challenges! You want it? We stretch it!

 

Today, WeStretch has grown to become a powerful daily stretching app. Our users range from sedentary office workers, to world-class Irish dancers, to grandmas fresh out of hip surgery. There truly is a stretching routine for everyone!

 

WeStretch believes in movement for life. Using physio-approved stretches, our virtual instructor, Ada (who was initially modeled after Karen!), safely guides you through custom-built routines.

 

Ada helps you to relieve joint and muscle pain in minutes. All it takes is a little bit of consistent effort to see major results!

 

If you haven’t downloaded WeStretch yet, why haven’t you? We want the world to stretch and feel their best!

 

Contact the WeStretch Team

Have any questions or concerns? Want to share your story? Just looking to talk? Contact us today!